Shipping and payment

Here you will find our delivery area, the costs of return shipping, the payment methods and what applies when shipping batteries.

Delivery area

We offer return shipping of repaired batteries to these nine countries:

• Luxembourg
• Germany
• France
• Belgium
• Netherlands
• Austria
• Italy
• Spain
• Portugal

You can also drop off and collect your battery at our workshop in Gosseldange by appointment. For other countries, please ask us in advance.

Standard return shipping costs

For return shipping after cell replacement, we charge the following shipping costs in addition to the agreed order price:

All prices in euros, including statutory VAT.

We agree shipping and payment with you before placing the order. If a defect has to be remedied under the statutory warranty, shipping is free of charge for you (see Statutory warranty).

The standard costs apply to batteries that may be sent as an ordinary parcel. Lithium batteries above 100 Wh – this includes most e-bike batteries – are subject to the full dangerous goods regulations; we agree the shipping method and costs with you in advance.

Payment methods

• PayPal – with the options available there, such as credit card, direct debit or bank transfer.
• Payment in advance – return shipping takes place after receipt of payment.
• Payment on collection – by prior appointment.

There is currently no online shop and no automated payment process. You will receive the payment details personally as part of your order.

Shipping abroad

No customs duties apply to the EU countries listed. Shipping to other countries is only possible by arrangement; import charges may apply in that case.

Before you send in a battery

Please contact us before shipping. All lithium batteries are dangerous goods in transport: simplified rules apply to batteries up to 100 Wh, and the full regulations to batteries above 100 Wh. What this means in detail:

What applies when shipping batteries

• Lithium batteries above 100 Wh (e.g. most e-bike batteries)are subject to the full dangerous goods regulations (class 9) and may only be carried under strict conditions. The parcel services we have checked – including POST Luxembourg, DHL and bpost – do not accept them in their ordinary parcel service. Please bring such batteries to us by appointment or agree the transport with us in advance.^[1][2]
• Lithium batteries up to 100 Wh (e.g. many power tool batteries)are also dangerous goods, but may be shipped under simplified rules: only undamaged, with the terminals protected against short circuits, in sturdy packaging and with the lithium battery mark. POST Luxembourg accepts at most two rechargeable lithium batteries per consignment, by land only.^[1][2]
• Shipping from GermanyDHL does not allow private customers to send batteries abroad.^[3]
• Damaged batteriesNever ship batteries that are damaged, swollen or have become unusually hot – please call us.
• Determining the watt-hoursThe Wh value is usually stated on the rating plate. If it is missing: voltage (V) × capacity (Ah) = Wh. Decode the rating plate

Discuss return shipping