Statutory warranty
The statutory warranty applies to all services provided by Akku New. Here you can find out what rights you have as a consumer and how to report a defect.
Repair and cell replacement
In the case of a repair or cell replacement of your battery pack, Akku New is liable as a seller for the new parts fitted – for example the cells – and for the work carried out (Art. L. 212-32 Code de la consommation). Your invoice lists the work carried out and the parts replaced.
Time limits
The statutory warranty period is two years from the return or delivery of your battery. If a defect becomes apparent within the first year, it is presumed to have existed at the time of return or delivery (Art. L. 212-5 Code de la consommation).
Your rights in the event of a defect
If there is a defect, we will remedy it. The remedy is free of charge for you; this also applies to the shipping costs (Art. L. 212-7 Code de la consommation). If a remedy is not possible or is unsuccessful, you may, subject to the statutory conditions, demand a price reduction or a refund.
Custom-built battery packs
If we make a new battery pack at your request, this is a purchase of goods that are yet to be manufactured. The statutory warranty for goods applies (Art. L. 212-1 Code de la consommation), with the time limits and rights set out above; the period begins upon delivery.
Residence in another EU country
If you are a consumer living in another Member State of the European Union, longer mandatory periods may apply under the law of that country. These remain unaffected.
No additional voluntary guarantee
We do not provide any voluntary guarantee beyond the statutory warranty. This does not restrict your statutory rights. Guarantee commitments that have already been given remain unaffected.
How to report a defect
- Please contact us as soon as possible after you notice the defect: by telephone on +352 2733 8396, by e-mail to [email protected] or via the contact form.
- Describe the problem and have your invoice to hand.
- Please only send in the battery after consultation with us: transport regulations apply to lithium batteries. Do not ship batteries that are damaged, swollen or have become unusually hot – in this case, please call us.